Product Information
How do I check what size I need?
Our size guides can be found on the size chart page. If you are unsure of the size you need, we recommend you measure a garment you already own and compare it to our size guide. If you need any further information, please contact us and we will be happy to help.
Will out of stock items come back?
We make every effort to keep our website as up-to-date as possible, however many product lines are fast moving and in limited supply, and some sizes may run out and therefore no longer be available. Where possible we receive top-up of these items, but many items are 'one hit only' so there will be no more! Occasionally we receive more stock/returned products so if the item is not available, there is a chance it will be back. Because we deal with many small manufacturers many items are very limited, it really is often a case of grab it before someone else does! However, don't worry if you miss out - we have new products being added almost daily, watch out for our regualr e-mails or check out our new in section!
Can you reserve items for me?
As soon as you complete checkout on our site the items you have ordered are reserved for you.
Can I order items that are out of stock to follow on at a later date?
It is not possible to order items that are out of stock, we no longer offer a back order service.
Payment Information
What types of payment do you accept?
We accept Paypal but you can use paypal with these.
Visa
Visa Electron
Mastercard
Maestro
American Express
How do gift vouchers work?
To buy an Logic Clothing gift card please contact us and we will help you out.
How do discount codes work?
If you want to use a discount code, you have to enter this at the checkout when you place your order as it cannot be added once the order has been placed. You can only use one discount code per order.
Order Information
What does my order status mean?
With every automatic change to the order status, you will be notified via e-mail. If the below information does not answer your question, please contact us and we can give you a further explanation.
Payment Declined/Failed:
Something has gone wrong, please try placing your order again or contact us.
Awaiting Shipping:
Your order has been received successfully and is ready to be packed in our warehouse.
Shipped:
Your order has been sent out.
Awaiting Return:
You have logged this item as returned, we will contact you when we receive it.
Refunded:
Your order has been refunded.
Can I change my address on an order?
You can change the delivery address before an order is despatched by going into your account and editing the open order. Please note we will send your order out to the exact delivery address given, once it leaves our warehouse we cannot make any changes to the address so please make sure it is correct and complete.
Can I change my order before it is despatched?
Unfortunately once you have submitted your order it is not possible to change sizes or items on the system. If you contact us immediately we might be able to track your order down and change it for you but if it's waiting for, or already been despatched, this is not possible and you will have to send it back as a return.
Can I cancel my order?
Once you have placed an order, you cannot cancel it. You are welcome to send it back however, please use the standard returns method.
I've received an incorrect or faulty item
Every effort is made to keep errors to a minimum and orders are checked at both the picking and packing stage, but unfortunately mistakes can still happen and faulty items slip through. If you receive an incorrect item please return it with a letter detailing the problem and we will replace/ refund as required. You can use the returns label for this (UK only). If you have received an item which is faulty, please contact us to explain the nature of the fault and whether you would like a replacement or a refund. We will then provide you with further information on how to proceed.
I haven't received my refund yet
Your refund will be issued onto the account using the same method of payment you paid with. Refunds are processed as soon as possible, but please allow up to 14 days. By logging into 'my account' you will see an update when the refund has been processed. Allow 2-4 working days for the banks to credit the money onto your account from the date of us processing it.
Technical Information
I am having troubles with payment
If your card payment is declined and you have made sure the card information is correct, please contact your bank as there might be a problem with your card. If they are unable to help, you can contact us and we will look into it.
Payment has been taken but the order was cancelled
If your order was cancelled but payment was taken from you, please contact us as a system error might have occurred.
What do I do if there is a problem with the site?
If you are unable to access parts of the website or if you are getting error messages, you can contact us and we will try to solve the problem as soon as possible. Before doing so, please try using a different browser as it is possible an error is occurring in the program itself.
Wanna Model For Logic?
Are you interested in modelling for us, the original alternative clothing company? Awesome, we would love to hear from you!
We are looking for male and female models in the following styles: Gothic, punk, skate- and streetwear, pin-up, rockabilly, psychobilly, steampunk and everything alternative!
If you would like to apply to become a model, please send over an email at the contact page with information such as your name, age (you have to be 18 or over!), location, sizes, any modelling experience, contact information, etc.
As for the pictures, we would like full body shots and face close-ups, send at least 4 photos so we can see you properly! The best pictures are of course taken by a professional but we do consider people without modelling experience – just make sure to dress your best, have a cool background and strike some awesome poses!
Please do not include low quality pictures as this will lower the standard of your application, these include selfies, nightclub photos and bad quality phone pics.
When we receive your application, we will put you on our database and if a photoshoot comes up that we think you would be suitable for we will be in contact with you.
Best of luck!